Terms and Conditions
Standard Shipping & Ground Shipping
For continental US, via UPS, FedEx or US Mail, allow up to 10 business days. All orders are shipped from our warehouse located in Southern California. Shipping costs vary depending on the size and weight of your order, where you are located, and the type of shipping you choose. Shipping times may vary due to technical issues. For any online order in the case of returned items, we do not refund shipping and are not responsible for providing a return slip, this is at manager’s discretion.
Free Shipping Offers
Free ground shipping on all orders over $100; No special code is required. Shopping cart total must be $100 or more after any promotions or discounts are applied. This offer applies to ground shipping in the lower 48 states and does not include expedited or overnight shipping orders.
Overweight item surcharges still apply*. Oversized / Overweight and Sale Items do not receive free shipping which may include Bicycles, Frames, Wheels, Trainers and other large packaged items. Just Ride LA always try’s it’s best to offer the lowest shipping rates possible when Free shipping does not apply.
Note: Returned items on orders with free shipping offer will incur shipping fees if refundable amount puts the order total amount below the free shipping offer total. This will be charged or netted from the refundable amount or onto the credit card from the original order.
For shipments within California, we are required by law to collect a sales tax of 9.52%.
We currently do not ship outside the US. Please email us directly with shipments to Canada or Mexico.
DISCLOSURE – ASSEMBLY POLICY & INSTRUCTIONS
All purchased bicycles through Just Ride L.A. are required to be assembled by a certified mechanic at an authorized and active dealer for the given brand. If any bicycle purchased through Just Ride L.A. is built outside of a certified bike shop with a certified mechanic at an authorized dealer, any and all warranties will be voided.
NOTE: Please check all your components on a consistent bases to ensure proper functioning order. Stripped or worn down cranks, wheels, and other components are due improper care and assembly that is the responsibly of the rider. Normal wear and tear and improper bicycle component upkeep will not be covered under the warranty.
Just Ride L.A. strives to make every cyclists journey an enhanced one. In the event that an issue arises, we offer returns and exchanges to ensure the best ride. If you are at all unsatisfied with your purchase, you may return the item(s) in its original form (unused, with packaging) within 7 business days of receiving your order for a full refund, shipping and handling return costs do apply. Any returns after 7 days in the same purchased condition can exchange the item(s), or receive store credit. Returns made after 7 days will be credited at the current selling price.
If you have received an item in error, or if your order was incomplete, please notify us within 3 business days upon receiving the items. We will send you a pre-paid return label and we will cover shipping charges.
If you receive a package that is the wrong color, size or different from what you ordered, please notify us within 3 business days to be eligible for exchange. All items marked ‘Sale’ ‘Used’ and/or ‘Clearance’ are considered final sales and non-refundable.
Send items for return or exchange to:
Just Ride L.A.
1626 S Hill St
For Returns & exchanges, please fill out the return form in full detail and send it along with the item(s) to the Just Ride L.A. address.
In store terms and conditions:
On brakes, shifters & derailleurs for new bicycle purchases w/ original sales receipt only. Lifetime adjustments are designed to provide basic adjustments ONLY and if our team determines that a bicycle needs a detailed repair or part change, our Lifetime Adjustments do not apply. If a bicycle is repaired or adjusted outside of Just Ride LA the warranty will be voided. We work closely with our brands and honor all manufacture warranties on frame/fork and components for the life of the bike.
No returns & exchanges on opened, torn or altered items. No returns on used bicycles, used bicycles are sold as-is with no warranty. In store credit or exchanges must be within 14 days with original sales receipt only. Returns and Exchanges based on managers discretion & will vary on select items. Refunds as in-store credit only, 25% restocking fee may be applied. No returns on SALE items, offers may not be combined with other offers/promotions/deals.
Special Orders, Lay Away, Financing
50% non-refundable deposit on all Special Orders and Lay Away. Lay Away program is for up to 8 weeks max, if the bicycle is not paid off within 8 weeks the deposit will be kept by Just Ride LA. FREE Lay Away on regular priced bicycles or finance options will be honored for a bicycle, part or accessory purchase of $500 or more.
We back up all work performed by our team for up to 7 days after pick up. If for any reason you are not satisfied with the work that was done we will try our best to make you and your bike happy. All bicycles left longer than 5 days after completion will be charged a $10 daily storage fee. Bicycles repaired and not picked up within 30 days of completion will become the property of Just Ride LA. Anything powered by electric motor that is sold by Just Ride L.A.
Liability and Release
All customers and their affiliates agree to release and indemnify Just Ride LA and it’s associates from any and all liability, suit, or other action arising from bicycle, Electric powered skateboards, Electric Bicycles and any other related activities that Just Ride LA carries. This applies to in store test rides, group cycling rides, hosted group ride events and any and all services and or parts/bicycles purchased from Just Ride LA. Parents/Guardians are solely responsible for their children in store at all times.
Photos and Video
Just Ride LA reserves all rights to use your likeness for any and all online & onsite photos, video or other digital media in any and all of its publications, including web-based publications, without payment or other consideration. I hereby irrevocably authorize the Just Ride L.A. to edit, alter, copy, exhibit, publish, or distribute these photos for any lawful purpose. In addition, I waive any right to inspect or approve the finished product wherein my likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of the photo. I hereby hold harmless, release, and forever discharge Just Ride L.A. from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization.
Just Ride LA (Downtown LA Bicycles Inc.) terms and conditions are subject to change at anytime without any notice. We reserve the right to refuse service to anyone, regardless of shape, size, gender or color 🙂