Frequently Asked Questions

DO YOU RENT BIKES? WHAT ARE THE RENTAL FEES & CHOICES?

Yes we do rent bikes. You can find all pricing and information on our rental page:

Rentals & Rental Accessories

DO YOU SHIP WORLDWIDE?

International Shipping
We currently do not ship outside the US.

Please email us directly with shipments to Canada or Mexico.

info@justridela.com

WHAT'S THE ONLINE ORDER RETURN POLICY?

All returns must be shipped within 7 days after they are received and must be in exact same condition as they were sent. Do not open or attempt to use an item unless you are absolutely sure otherwise it may be considered non-refundable if damage is detected. If you need to return an item email info@justridela.com or use the form below to tell us why. The credit card used to make the purchase will be charged the cost of shipping or the customer can purchase their own shipping. All returns incur a 30% restocking fee and that will be charged to the card used to purchase the order.

Please address all returns to:
Just Ride L.A.

Attn: Returns

1626 S. Hill St.

Los Angeles, CA 90015

WHAT DOES FREE LIFETIME ADJUSTMENTS COVER?

FREE Lifetime Adjustments on brakes, shifters & derailleurs for new bicycle purchases w/ original sales receipt. You heard that right for the life of your new bike purchase! More details here.

SHOULD I FINANCE MY BICYCLE?

Our in-house program to help getting you rolling on a bike you love. Swing by the shop or give us a ring for more details.

  • o% interest options
  • Spread your payments over time at a rate you can afford
  • Low minimum monthly payments
  • Convenient bill pay
  • Simple application process
  • Fast credit decisions
DO YOU HAVE LAYAWAY OPTIONS?

Just Ride L.A. offers free in house layaway with a 50% deposit of the purchase price. Lay Away program is for up to 8 weeks max. Please note, if the bicycle is not paid of within this time the deposit will be kept by Just Ride LA.

WHY I WAS CHARGED ON MY OVER $100 ONLINE ORDER?

Free ground shipping on all orders over $100 applies to smaller items or items that require minimal packaging that are not on sale. That may include tubes, small components, caps, cycling gear, cycling accessories, lights, and any other small items purchased via our online shop. These items qualify for ground shipping in the lower 48 states.

When items purchased are oversized / overweight or on sale, free shipping does not apply. That may include bicycles, frames, wheels, trainers any midsize or larger parts and any other large packaged items purchased via our online shop. Just Ride LA always try’s it’s best to offer the lowest shipping rates possible when free shipping does not apply.

Free shipping offer does not include expedited or overnight shipping orders.

Don't See Your Question? Ask Us Here

Mon-Sat 10am-7pm Sun 12pm-6pm

1626 S. Hill St. Los Angeles, CA 90015

(213)-745-6783

info@justridela.com