Frequently Asked Questions
DO YOU HAVE LAYAWAY OPTIONS?
Just Ride L.A. offers free in house layaway with a 50% deposit of the purchase price. Lay Away program is for up to 8 weeks max. Please note, if the bicycle is not paid of within this time the deposit will be kept by Just Ride LA.
SHOULD I FINANCE MY BICYCLE?
Our in-house program to help getting you rolling on a bike you love. Swing by the shop or give us a ring for more details.
- o% interest options
- Spread your payments over time at a rate you can afford
- Low minimum monthly payments
- Convenient bill pay
- Simple application process
- Fast credit decisions
WHAT IS MEANT BY "IN STORE PICK UP ONLY"?
*in store pick up only
Wherever this present it means the bike cannot be shipped and is still in the box. To complete the purchase it must be done in-store or payment can be conducted over the phone.The price is therefore lower than if purchasing a fully built bike and/or a bike that is able to be shipped out to anywhere within the continental United States (more on shipping here).
At the time of pick up the customer must provide photo ID that matches the name on the card or there must be foreknowledge of the name of the person acting on behalf of the purchaser for pick up, they also need to have photo ID and a proof of payment.
DO YOU SHIP WORLDWIDE?
We currently do not ship outside the US.
Please email us directly with shipments to Canada or Mexico.
WHY I WAS CHARGED ON MY OVER $100 ONLINE ORDER?
Free ground shipping on all orders over $100 applies to smaller items or items that require minimal packaging that are not on sale. That may include tubes, small components, caps, cycling gear, cycling accessories, lights, and any other small items purchased via our online shop. These items qualify for ground shipping in the lower 48 states.
When items purchased are oversized / overweight or on sale, free shipping does not apply. That may include bicycles, frames, wheels, trainers any midsize or larger parts and any other large packaged items purchased via our online shop. We do our very best to offer the lowest shipping rates possible when free shipping does not apply.
Free shipping offer does not include expedited or overnight shipping orders.
DO YOU RENT BIKES? WHAT ARE THE RENTAL FEES & CHOICES?
We have a variety of options for bicycle rentals ranging from 1-5 days. From single speed urban bikes to multi-speed Brompton Super Light folding bikes. Plus, we have accessories and safety equipment for rent as well.
Check out our entire selection here: Rentals & Rental Accessories
WHAT'S THE ONLINE ORDER RETURN POLICY?
All returns must be shipped within 7 days after they are received and must be in exact same condition as they were sent. Do not open or attempt to use an item unless you are absolutely sure otherwise it may be considered non-refundable if damage is detected. If you need to return an item email email@example.com or use the form below to tell us why. The credit card used to make the purchase will be charged the cost of shipping or the customer can purchase their own shipping. All returns incur a 30% restocking fee and that will be charged to the card used to purchase the order.
Please address all returns to:
Just Ride L.A.
1626 S. Hill St.
Los Angeles, CA 90015
WHAT DOES FREE LIFETIME ADJUSTMENTS COVER?
FREE Lifetime Adjustments on brakes, shifters & derailleurs for new bicycle purchases w/ original sales receipt. You heard that right for the life of your new bike purchase! More details here.